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On-going employer customer support services:
- 24/7 access for employers reporting COBRA events
- We process/mail all COBRA notifications required by law
- COBRA Elections are mailed directly to Continued Care
- Receive and adjudicate COBRA elections and corresponding premiums
- Handle all Qualifier/Participant related phone inquiries
- Notify our clients to add/remove continuants
- Program healthcare plan rates for our clients
- Provide welcome letters and payment coupons to new and existing COBRA continuants
- Notification to all continuants of changes in premium rates
- Assistance with open enrollment changes for qualified beneficiaries
- Provide payment coupons to all continuants
- Receive and track all continuant payments and forward to our accounts for deposit
- Short pays are tracked regularly and continuants are notified of same
- Notification to client and COBRA Participants when COBRA is terminated
- We deal directly with COBRA continuants on all COBRA questions and concerns
- Toll free customer service phone number provided for all Qualifiers and active Participants
- Comprehensive monthly reports are sent to our clients within three business days after any given month ends
- Closely track all grace periods provided by law
- Qualifying Events and Initial Notifications are mailed with U.S. Postal Service ‘Proof of Mailing’ as an added safeguard
- Continually monitor COBRA regulations and update software to reflect legislative changes as they occur