Services

On-going employer customer support services:

• 24/7 internet access for on-line accounts
• We process/mail all notifications required by law including/but not limited to:
  • COBRA Qualifying Events, Initial Notifications/General Notice, HIPAA Certificates of Coverage, Conversion Notifications, Termination notifications, Short pay notifications, Open Enrollment/Rate Change notifications, Disability Extension requests, etc.  
• HIPAA Certificates are included with each set of Qualifying Event paperwork, and are automatically included with every termination notification
• COBRA Elections are mailed directly to Continued Care, we deal with your COBRA continuants on all COBRA issues and concerns
• Handle all Qualifier/Participant related phone inquiries
• Calculate all participant rates
• Send welcome letters to all participants to include a set of payment coupons
• Collect all participant premiums and forward to our accounts for deposit
• Closely track all grace periods provided by law
• Our clients receive documented receipt of all COBRA premiums on a regular basis.
• We provide comprehensive monthly reports to all clients, reflecting current month activity
• All Qualifying Events and Initial Notifications are mailed with U.S. Postal Service ‘Proof of Mailing’ as an added safeguard